The Nigeria Civil Aviation Authority (NCAA) has said that the activities of airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria was completely unacceptable.
To this end, the agency charged operators to provide up to date information on possible barriers to admissibility at their destinations to travelers.
A statement signed Thursday by the Director, Consumer Protection and Public Affairs, NCAA, Mr. Michael Achimugu, stated that these actions, which involve the refusal of boarding/entry at intermediate/transit stops to some Nigerians due to visa/travel restrictions are causing significant distress to passengers and tarnishing the reputation of the aviation industry in Nigeria.
He noted: “NCAA has received several complaints about airlines selling tickets to passengers, only to airlift them halfway to their destinations and deport them back to Nigeria.
“The NCAA finds such practices completely unacceptable. It is the responsibility of airlines to inform passengers about any potential barriers to their admissibility at their destination before they commence their travel. Passengers should not be put in a position where they are denied entry or returned to Nigeria only on arrival at intermediate/transit stops.
“In line with the provisions of Nigeria Civil Aviation Regulations 2023 Part 19.21.1.1, all airlines and their agents shall ensure that passengers are informed of any potential admissibility issues or travel restrictions in advance of their departure.
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing a ticket and proceeding to board them.”
The NCAA warned all international airlines operating in Nigeria that it would no longer tolerate these occurrences.
“Effective immediately, any airline found to be engaged in such practices will be subject to regulatory action, including but not limited to fines, suspension of flight operations, or other measures deemed appropriate, ” it said.
The agency added that it expects the cooperation of all airlines in maintaining the integrity and professionalism of the aviation industry, as well as ensuring the well-being of Nigerian passengers.
