After a number of meetings, including a visit to the Nigeria Civil Aviation Authority (NCAA) by the Kenyan High Commissioner to Nigeria and officials from the airline and JKIA, Kenya Airways, Thursday paid the sanction fee as penalty for the Gloria Omisore and other consumer protection-related infractions.
A statement issued by the Director, Public Affairs/Consumer Protection, NCAA, Michael Achimugu, noted that the sanctions are not to punish operators, but to help improve their flight operations, especially with regards to safety and passenger handling protocols.
Recall that the NCAA through Achimugu had written to the airline in February notifying the airline that, “Dear @KenyaAirways, if Ms Gloria Ibukun Omisore is not airlifted safely to her final destination within a couple of hours, there will be ramifications. There are limits that must not be crossed and, in 2025, you will treat Nigerian passengers better.”
While the exact figure paid was not stated, the NCAA, however said: “Kenya Airways has a long-standing relationship with Nigeria and we look forward to improvements in their Nigeria operations.’
The sanctions, he explained, do not diminish the positive aspects of the airline’s operations.
Achimugu noted: ‘This was a case-specific penalty. While commending the airline for complying with the determination of the NCAA, we must remind that the timeframe for the resolution of the cases for which this sanction was announced has since elapsed. Therefore, the payment of sanction fines does not conclude the issues.
“The NCAA will follow through and is assuring both passengers and airlines of its commitment to protecting their rights and responsibilities.”