The Nigeria Civil Aviation Authority (NCAA) has summoned Air Peace for an urgent meeting on Monday with regards to a number of unexplained disruptions.
This also included complaints received on Saturday from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos because of a reported air return due to cracked windshield.
The above, along with cases of delayed refunds, compensations/first needs, has activated the Consumer Protection Department of the NCAA.
Director, Public Affairs and Consumer Protection, NCAA, Michael Achimugu in a post on his X handle on Saturday said the agency would not tolerate the abandonment of passengers.
He noted: “We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards.
“An investigation into these disruptions will be conducted and appropriate action taken as usual based on the facts of the incident as enshrined in Part 19 of the NCAA regulations 2023.
Achimugu added that the NCAA, as sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders.